We hope and pray for your family, your friends, and you are well and in good health as we are all confronted by the threat of COVID 19. We wish to be of service to our guests, and if we can be of any assistance in any way at all, please do not hesitate to call us at +91 9805423000 and +91 9805523000 or send us an email at firstname.lastname@example.org. Your request will be escalated to the concerned person, and we will do all we can to assist you.
Our Commitment to Cleanliness & Hygiene:
Our resort has always placed the highest emphasis on the safety and wellbeing of our guests. With the risks associated with COVID 19, and in keeping with World Health Organisation guidelines, we implemented several additional measures at the beginning of March for the safety of our guests and our people - some of these steps are:
All touchpoints in public areas like door handles, elevator buttons, countertops, tabletops, and railings are cleaned continuously using a sanitizer/disinfectant. These practices are also in place in guest rooms during housekeeping services.
Hand sanitizers are in place at all public areas, including the entrances, lobbies, corridors, reception, and security.
A guest check-in declaration form is in place to identify guests who had traveled to high-risk countries in the previous 14 days.
If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance is provided immediately.
Our guests have been extremely appreciative of the
measures we are taking for their safety. Equally, our colleagues have welcomed these initiatives, with none of our team members testing positive for COVID 19.
Our Cancellation Policy:
We understand your travel plans would be affected, given these unprecedented times. For any reservations currently holding for travel dates until 30 June 2020, if you have paid booking deposits, you may hold them with us for future travel until 31 March 2021. If you made your reservations through Travel Agents or
travel websites, we request you to contact them to cancel the reservations.
We would also like to assure you that we are entirely flexible with all new reservations and have instituted a policy that allows you to cancel your reservation at any time.
We would like to thank you for your support and we pray for your safety and wellbeing.